Exceeding your expectations
Excellent quality care and service are the primary concerns of all St. Francis employees. If you or any of your family members wish to make a suggestion, complaint or grievance about any aspect of your hospitalization or have a special need for you or your family member, please contact a member of our healthcare team. While you are a patient, we encourage you to voice any questions or concerns you have.
Often, your concerns may be received and resolved by staff members who are directly involved in your care. Additional concerns should be addressed to administration at extension 403. Your feedback and suggestions are crucial in our quality improvement efforts. Please let us know when we have not exceeded your expectations. Your evaluation of the care you received as a patient at St. Francis is very important. You may receive a survey following discharge from the hospital or the outpatient service you received.
Your participation will provide physicians and staff of St. Francis with information that contributes to improved customer satisfaction. Please be assured that your medical information has been kept confidential.
The nurse providing care to your loved one is available to answer your questions about the hospital, help solve problems, listen to suggestions or will assist you in identifying the appropriate individual to address your needs.
The Guest Service Receptionist located at the reception desk in the front lobby can assist you. A list of motel accommodations in the Twin Towns will be made available to you. You can visit the receptionist or call extension 893, Monday through Friday, 8:00 a.m. to 3:30 p.m. weekdays, and some Saturday and Sunday afternoons.
Our full menu public cafeteria is available for family members and visitors.
Breakfast: 8:00 a.m. - 9:30 a.m.
Lunch: 11:00 a.m. - 1:00 p.m.
Evening meals can be preordered by contacting the cafeteria by 1:30pm
*The Cafeteria closes at 2:00 p.m. on weekdays & 3:00 p.m. on weekends.
24 hour vending machine is located in the Internet Cafe.
A wireless network is available to patients and/or visitors if you wish to use your personal laptop computer.
The main entrance lobby is open Monday through Friday, Weekends and Holidays - 6:30 a.m. to 8:00 p.m. Access after this time is through the emergency department entrance.
Interpreter Services are available. Ask your physician or nurse to contact a member of our health care team and an interpreter will be requested at no cost to you.
If you or your family member are hearing impaired, TTYs (Telephone Text), also known as TDDs (telecommunication devices for the deaf) are available, please consult your nurse.
Handicapped visitor and patient parking lots are available in front of the campus.
If a visitor is walking impaired, a wheelchair or scooter is available for them to use during their visit here. They are located by the main front entrance. Please ask Guest Service Receptionist for help if needed.
If you are scheduled for a procedure at CHI St. Francis Health, you will receive notification prior to admitting as to what time you should arrive at the facility, where you should register and what items you should have with you. To assist us in keeping our surgeries on schedule, and to allow time for you to get comfortable, please give yourself enough time when coming to register.
When we have a patient requiring immediate admission to the hospital due to critical situation, we offer bedside registration. This allows us to take care of our patients first and, when ready, gather the necessary information needed for proper registration.
Please schedule routine appointments in advance. Some physicians schedule exams months in advance for your convenience. Problems and emergencies will be handled promptly. When you call concerning an emergency, be sure to inform the scheduler of the emergency.
When you speak to the scheduler, they will ask you to describe your problem to ensure reserving an adequate amount of time for the appointment, and confirm that you are seeing the appropriate physician for your problem. Anything you tell them is confidential.
Please arrive 15 minutes before your appointment unless you have been asked to arrive earlier. By helping us keep to the schedule, we can work together to avoid unnecessary delays. If you are accessing care related to a work injury, please inform the registration staff.
When you arrive for your appointment, you will be informed if your physician has been delayed or called away for an emergency.
If you have a conflict or need to cancel an appointment, please cancel as far in advance as possible.
Occasionally, we find it necessary to cancel an appointment. In those cases, we will make every effort to reach you by phone to reschedule the appointment. However, if we cannot, we will send you a letter in the mail to keep you informed.
When the physician receives your test results, you will be contacted by phone or letter. In some cases, the physician may request that you make another appointment to discuss test results. If no visit has been requested and you have not received your test results within seven working days, please contact your physician's office and leave a message for the nurse or doctor to call with your results. Give the receptionist your patient number and a phone number where you can be reached during the day. You may find it necessary to call if you have a concern or a question, which you need to discuss with your physician. Please phone the physician's appointment desk and give a brief description of your concern and a telephone number where you can be reached during the day.
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.